Effective Date: June 22, 2025
Website: https://targetedaudiencesolutions.com
At Targeted Audience Solutions, we’re committed to providing reliable support and reasonable revisions to ensure client satisfaction. This policy outlines our customer support availability, channels of communication, and how revisions are handled based on the service plan you choose.
1. Support Channels
We provide customer support through the following official channels:
- Email – General: contact@targetedaudiencesolutions.com
- Email – Support: support@targetedaudiencesolutions.com
- Email – Orders: order@targetedaudiencesolutions.com
- Live Chat: Available during business hours via our website
We aim to respond to all queries within 24–48 business hours.
2. Business Hours
Our standard support hours are:
Monday – Friday: 10:00 AM to 6:00 PM (IST)
Saturday – Sunday: Email-only support (limited availability)
Urgent requests submitted outside working hours will be addressed on the next business day.
3. Revisions Policy
We offer limited, fair-use revisions to ensure the service aligns with your expectations, based on the scope of your selected plan.
Plan 1 – Target Audience PDF (DIY)
- Revisions Allowed: 1 minor revision (e.g., location or niche tweak)
- Revision Window: Within 3 days of delivery
- What’s Not Included: Major strategy overhauls or complete redesigns
Plan 2 – Audience + Ad Setup
- Revisions Allowed: 1 round of minor revisions (ad copy tweak, creative suggestion, targeting fine-tuning)
- Revision Window: Within 5 days of delivery
- What’s Not Included: Full targeting restructure or campaign rebuild after final approval
Plan 3 – Full Monthly Ad Management
- Revisions Included: Ongoing optimization and adjustments as part of monthly service
- What’s Included: Ad copy testing, creative swaps, budget reallocation, audience refinement
- Client Feedback Loop: Monthly reporting and bi-weekly check-ins (or as per agreement)
⚠️ Note: Unlimited free revisions are not included in any plan. Revisions beyond the allowed limit or outside the revision window may require an additional fee.
4. Revision Request Guidelines
To ensure efficient revisions:
- Requests must be made in writing (via email or live chat)
- Be specific and clear in your feedback
- Attach any new content or business updates if required
Vague or delayed feedback may slow down the revision process.
5. What Is Not Covered
The following are not included under support or revisions:
- Changes requested after the revision window has closed
- Revisions due to client-provided errors or incorrect inputs
- Business direction changes after work has started
- Platform issues from Meta (e.g., ad rejection, policy changes)
We’re happy to offer paid upgrade options if you need expanded changes.
6. Ongoing Support (Plan 3 Clients)
Clients on the Premium Monthly Plan receive priority support, ad monitoring, performance optimization, and real-time suggestions as part of their plan. A dedicated support manager may be assigned for ongoing needs.
7. Escalation & Complaints
If you’re not satisfied with the resolution offered by our support team, you may escalate your concern to:
- Email: escalate@targetedaudiencesolutions.com
(Coming Soon: Client dashboard ticket system)
We are dedicated to providing a smooth experience and performance-focused service. Thank you for choosing Targeted Audience Solutions.